Louisville & Jefferson County

Your property is a gem.

30 years of experience. One person who answers.

Gem Property Management cares for single-family homes, multifamily properties and apartment communities, and for the residents who call them home.

Talk to Billy See homes for rent

A red-brick Louisville apartment building managed by Gem, with a green lawn in front

Who we serve

One company, two people

Every Gem property has an owner who trusts us with it and residents who live there. We work for both.

For owners

“Your property is a gem. We’ll treat it like one.”

Billy Carter has spent 30 years managing Louisville rentals, and he’ll treat yours like his own: careful screening, steady rent and repairs handled right.

Book a free consult

For residents

“A real person answers. Repairs get handled.”

A well-kept home and a real person on the phone. Call or text (502) 308-9484 and Gem will take it from there.

Request a repair

For owners

Property management and consulting

One team, one phone number, one monthly statement. You keep the asset; we carry the work.

Leasing & marketing

We photograph, list and show your apartment or home, then fill it with a qualified resident.

Real photos of your property

Tenant screening

Credit, eviction history and income checks on every applicant, applied the same way to everyone. After 30 years, we know what good screening looks like.

Full reports on every applicant

Rent collection

Online payments, automatic reminders and firm-but-fair follow-up. Owners get paid on a predictable schedule, every month.

Owner payouts monthly

Maintenance coordination

A maintenance line and a vetted bench of Louisville trades. Small fixes stay small, and residents stay happy.

Local crews

Inspections & turns

Documented move-in and move-out reports, plus make-ready turns that get units back on the market quickly.

Photo-documented turns

Owner reporting

Plain-English monthly statements, year-end tax packets, and a real person who answers when you call.

Statements in plain English

Consulting & advisory

New investors, out-of-state owners and landlords weighing a turnaround get straight local advice: market rents, rehab scope and a realistic plan.

Hourly or by project

What we stand for

Thirty years. One person who answers.

Gem Property Management is Billy Carter’s company. Billy brings 30 years of Louisville property experience to owners who want their investment cared for, and to the residents who call those properties home.

Experience
Thirty years of Louisville properties means fewer surprises. We use what we know to protect owners and look after residents.
Care
Every house, duplex and apartment is a gem. We look after it as if it were our own.
Responsiveness
A real person answers the phone. Questions get answers and repairs get scheduled.

About Billy

Billy Carter

Founder · 30 years in Louisville property

Billy Carter is the face and voice of Gem. He brings 30 years of Louisville property experience to every home Gem manages.

Call Billy. He’ll pick up: (502) 308-9484.

Where we work

Louisville and Jefferson County

Neighborhoods across the city, with a specialty in West End and Shively housing.

West End SpecialtyChickasaw, Shawnee, Park DuValle & California
Shively SpecialtyDuplexes, ranches & garden apartments
Old LouisvilleVictorian walk-ups & historic conversions
The HighlandsBardstown Rd doubles & shotgun singles
NuLuLofts and new-build apartments
GermantownShotguns, camelbacks & duplexes
Crescent HillFrankfort Ave fourplexes
CliftonQuiet streets, steady demand
St. MatthewsGarden apartments & townhomes
ButchertownBrick warehouses turned rentals
SchnitzelburgCompact homes, loyal residents
PortlandHistoric stock, real upside

Already a Gem resident?

Request a repair or ask a question online, any time. Emergencies: call (502) 308-9484.